How might we enable a clear, accessible, and smart way for people to engage with contracts?
An accessible, cohesive, and delightful experience, that supports all contracting needs across Google.
Staff Interaction Designer + UX Manager • vision, design, and delivery
The project required a rebuild of a 20-year-old legacy ecosystem for contract lifecycle management. An outdated tech stack and ui framework, combined with a cluttered and unresponsive experience, led to the rise of numerous workarounds that broke Google safety and privacy standards. Bad user experience all around.
[information architecture] Auditing the current navigation and content structure helped uncover changes we could make early.
We transformed expectations by building for a robust MVP that set the foundation for a 5-year roadmap, and could scale to more users and scenarios. The MVP supported transformative experiences for all Critical User Journeys (CUJs), and met Google’s highest accessibility rating on launch (GAR 4).
[flow] Understanding the key phases users go through helped identify collaboration, and access, gaps that we needed to address.
[vision frames] After a co-facilitating a Design Sprint with my research lead counterpart, I designed lo-fidelity screens, and prototypes, to inform prioritization discussions, and support early research activities.
[create flow] Early prototype for the contract creating flow, including template selection, details entry, and review steps.
[email system] I led the design of a system of emails for 5 user roles to ensure every meaningful update was communicated, and included: relevant contract information, clarity on the status of the contract, and directions on what needed to happen next, and who needed to take action.
[rebrand] I made the business case, and set the roadmap for engaging with Google's internal design systems team to build custom illustrations, logo, icon, and product name that aligned with our product principles of: clear, accessible, and trustworthy.
[interaction design] Paula Le, Malvina Champion // [ux research] Danyel Rios Printz, Megan Wilkinson // [content design] Renae Williams // [ux engineering] John Lyden.
